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Support Email Enterprise - OpenCart Greece

Have questions about the Email Enterprise package? Specialized assistance for large enterprises with high requirements.

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If this is about an invoice, renewal, or abuse report, use the matching route.

Billing and renewals Invoices, payment issues, renewals, and account changes. Go to billing contact Technical support Problems, feature requests, and store-specific questions. Use the guided questionnaire Report abuse Unauthorized use, policy issues, or misuse of our products. Open the abuse report

Form-first support

Tell us what is happening

Answer a few questions and the workflow will narrow the issue before it reaches our team.

Fill in the form and we'll answer you soon. We will guide you with a few questions to better understand what you need.

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Step 1: Your email

Enter your email so we can contact you

Your email:

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Please enter your email:

Enter a valid email address in the name@domain.gr format

Please enter a valid email.

Step 2: How can we help you?

Select one of the available options for how can we help you?

How can we help you?

Use up and down arrows to browse the options

Please answer the question.

Step 3: What is your website domain?

Type your answer for what is your website domain?

What is your website domain?

Select one of your domains or select "Other domain" to enter new

Enter your website domain, e.g. www.mydomain.gr

Active Support Assistance

The domain covered by an active support package.

Plan:

Support Assistance

No active subscription found for domain .

See support packages

This field is mandatory.Please answer the question.

Step 4: What's the pricing thing?

Select one of the available options for what's the pricing thing?

What's the pricing thing?

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Step 5: Invoice number (if applicable):

Type your answer for invoice number (if applicable):

Invoice number (if applicable):

Enter the invoice number if available

Please answer the question.

Step 6: What kind of work/service are you interested in?

Select one of the available options for what kind of work/service are you interested in?

What kind of work/service are you interested in?

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Please answer the question.

Step 7: Who is your current hosting provider?

Type your answer for who is your current hosting provider?

Who is your current hosting provider?

Enter your answer

This field is mandatory.Please answer the question.

Step 8: What are the specs of your current hosting package?

Please provide detailed information for what are the specs of your current hosting package?

What are the specs of your current hosting package?

Please describe your subject in detail

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Step 9: How much do you pay today and on which billing period?

Type your answer for how much do you pay today and on which billing period?

How much do you pay today and on which billing period?

Enter your answer

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Step 10: What must stay the same or improve in the new offer?

Please provide detailed information for what must stay the same or improve in the new offer?

What must stay the same or improve in the new offer?

Please describe your subject in detail

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Step 11: What is your question about?

Select one of the available options for what is your question about?

What is your question about?

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Step 12: Which OpenCart version are you running?

Type your answer for which opencart version are you running?

Which OpenCart version are you running?

Enter your answer

Please answer the question.

Step 13: Which theme or extension is involved, if any?

Type your answer for which theme or extension is involved, if any?

Which theme or extension is involved, if any?

Enter your answer

Please answer the question.

Step 14: Paste the exact error text, if one is shown

Please provide detailed information for paste the exact error text, if one is shown

Paste the exact error text, if one is shown

Please describe your subject in detail

Please answer the question.

Step 15: Send a log excerpt or tell us where the relevant failure can be found

Please provide detailed information for send a log excerpt or tell us where the relevant failure can be found

Send a log excerpt or tell us where the relevant failure can be found

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Please answer the question.

Step 16: How urgent is your request?

Select one of the available options for how urgent is your request?

How urgent is your request?

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Step 17: Describe your issue or request in more detail:

Please provide detailed information for describe your issue or request in more detail:

Describe your issue or request in more detail:

Please describe your subject in detail

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Step 18: Confirmation

Check and confirm all information before sending your message

Please confirm your information before sending:

Sender email

Subject:

Message Summary:

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Do you have an emergency?

If you haven't already support contract with us, you can use the special questionnaire for faster help.

Use the support questionnaire

Direct contact details

Name

Custom Services Limited (OpenCart Greece)

VAT number: GB-245421426

Address

10 Holloway Lane, OX29 0AU, United Kingdom

Hours of Operation

Monday - Friday: 9am - 5pm

Saturday - Sunday: Closed

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